May 5, 2013
by Dreadnought Six
![grinds gears](https://techgum.wordpress.com/wp-content/uploads/2013/05/grinds-gears.jpg?w=300&h=225)
Hello everyone! This is the first ever post of: Gear Grinders. This will actually be the name of every rant that I write. All rants are clean but may be concentrated to either certain types of people or tech, but it is an opinion and I do have the right to express my opinion respectfully.
Let’s begin this right.
YOU KNOW WHAT REALLY GRINDS MY GEARS? DARN CUSTOMERS!
For some who do not know, I do cooperative education at Future Shop (About) and work in the Connect Pro position fixing computers. It’s awesome.
The other day, a couple brought in their Sony VAIO. It’s a great laptop, about three years old according to them. They brought it in to get the D/C jack fixed. We told them that the repair costs [large amount of money]. A new VAIO is probably $700 – $800. We told them it is probably best if they purchase a new laptop. They decided to do so, so we got them a sales rep.
A few minutes later, the man returned asking a question: “Can you install AutoCAD on the Apple laptop?” Unfortunately, I do not know what AutoCAD is, so as an honest guy I told him. He told me straight up “You shouldn’t be working here. If you don’t know what AutoCAD is, you shouldn’t be working here at all.” I was furious! OK, so I don’t know anything about a popular architectural/engineering software. I’M A FREAKING COMPUTER ENGINEER FOR CRYING OUT LOUD! SERIOUSLY! I COULDN’T CARE LESS ABOUT SOME APPLICATION.
These customers need to realize that we take our job seriously. If we don’t specialize in one thing (e.g. engineering), that doesn’t give you any rights to judge me. You’re the one coming here for help and you have the guts to tell me what I’m not good at? Darn you! Darn you to heck!
The same day, two male customers came to us bringing a 17″ Toshiba with Intel i7 @ 2.8 GHz with 8GB DDR3 RAM and 1TB hard drive. Awesome laptop, right?
Well, I guess everyone is entitled to their own opinion. In his own words: “This computer is sh*t.” Ok, I understand. Sometimes computers can be “defective” and cause the customer to have a bad experience with it. It’s not rare at all. But what really grinds my gears is what he told me next.
“This computer is sh*t. I brought this a couple of months ago because it is slow. Then I brought it in weeks ago it didn’t work the way I want it. I SLAMMED the LCD screen and now it is broken. This computer is sh*t. Toshiba is sh*t”
When I heard this, I just had to excuse myself to the bathroom because I had to think of what the heck just happened.
First of all, you can’t really blame the computer if your internet provider is garbage. It may not even be your provider, but rather the package you are paying for (I bet they had Rogers. Switch to Bell for awesome Fiber Internet; no, I am not sponsored).
If I gave two different people – one who knows how to take care of a laptop and one like him – who do you think would have the laptop the longest? Of course, it would be the person who takes care of the laptop. People need to realize that computers need TLC too. Just because they have awesome processing speed and great hardware, does not mean we get careless. I have an awesome laptop, but I get super protective when either someone is using it or when it gets hot.
Lesson is, computers are people too.
If people had built in webcam, WiFi and a Terabyte of hard drive.
Oh wait, we do.
Keep chewing!